filing a complaint
As the State's dental regulatory agency, the Board is responsible for protecting the public by ensuring that dentists and dental hygienists practice in a competent manner. The Board accepts and investigates complaints against dentist and hygienists.
The Board does not have jurisdiction over the following:
• Fee disputes
• Personality conflicts or rude behavior
• Scheduling (or lack of scheduling) of appointments
Before filing a complaint with the North Carolina State Board of Dental Examiners, you may wish to pursue your complaint through the North Carolina Dental Society "Peer Review" Program. Through peer Review, your complaint will be reviewed by a committee of dentists and an attempt will be made to mediate your complaint and to resolve the issues to the satisfaction of both parties. This option is available if you have not yet filed a complaint with the North Carolina Board of Dental Examiners. If a complaint is filed with the Board, Peer Review is no longer an option. Decisions made by Peer Review are non-binding and do not prevent you from making a formal complaint to the North Carolina State Board of Dental Examiners should your complaint not be resolved.
If you are interested in requesting mediation with Peer Review, please call the North Carolina Dental Society at 1(800) 662-8754 or visit their website a www.ncdental.org. The North Carolina State Board of Dental Examiners is a state regulatory agency and is not affiliated with the North Carolina Dental Society or its Peer Review Program.
If you wish to file a complaint with the NC State Board of Dental Examiners, you may download a complaint form from this web page, or you may contact the Board office and have a form mailed directly to you. Complaints are accepted only in writing and on the Consumer Complaint Form provided by the Board. All questions on the form should be answered as thoroughly and as accurately as possible, attaching any relevant paper work.
The Board investigates all complaints thoroughly and as expeditiously as possible. The entire process, however, can take from two (2) months to two (2) years, depending upon the complexity of the issues involved.
Once you file a complaint with the North Carolina State Board of Dental Examiners, the complaint is sent to the dentist or hygienist and a response is requested. A copy of this response is provided to the complainant. Interviews are then conducted by staff investigators. With this information, a panel (1 Board member, 3 staff members, and the Board's attorney) determines if any dental law appears to have been violated. If the evidence tends to show a violation, a hearing may be held and you may be asked to testify as a witness.
Actions that may be taken by the Board:
The Board has the authority to discipline the dentist or hygienist. The Board action may be in the form of a reprimand, license suspension, probation or revocation. The Board does not have the authority to make a dentist refund money, but a refund might be a condition of a consent agreement. Compensation for personal damages is not within the Board's authority.
Downloading Complaint Forms: